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Client Director

Do you want to run a small project team that organises services which transform businesses for the better?

We’d love to chat.

Our mission at Form is to equip leaders in the Digital, Creative and Technology (DCT) sector to build remarkable organisations. We’re fortunate to work with 100’s of companies globally to help them towards their goals.

As a team we combine generosity, clarity, trust and belief in people to leave people and places a little better than when we found them.

We’re creating a new role in the team that will own the most influential programmes we run, from start to finish. You’ll get to shape how this is done and inspire folk along the way.

About You

You will be outcome focused; prepared to go above and beyond in a fast-paced environment. More than just a master planner or solutions person, you will have a creative and collaborative outlook – demonstrating a passionate approach to your work.

You will be charismatic with a strong degree of gravitas and exceptional interpersonal skills. A confident persona accustomed to building positive relationships with challenging stakeholders, you will have a proven pedigree in delivering and running multiple projects of significant value.

You will possess outstanding negotiation and stakeholder management communication skills, allowing you to manage genuine complexity and multiple suppliers.

Your attributes:

  • Excels at bringing order to complex situations;
  • High level of emotional intelligence;
  • Unfazed by changing circumstances;
  • Able to make decisions quickly and effectively;
  • Self-motivated and comfortable working independently; and
  • Adept at designing and supplying management information (MI)

The Role

The Client Director will be the linchpin that convenes and runs the project team effectively, ensuring that Form delivers the highest quality products & services.

You will lead a small team and own the full lifecycle of the projects from initiation to completion, ensuring delivery to time, budget and quality standards. You will also provide reporting to internal stakeholders and manage the key external stakeholders.

You will translate requirements into operational plans, clearly and consistently communicating the purpose and vision.

The role requires effective communication and management across multiple disciplines such as events, content marketing and digital development.

What you’ll be measured on:

  • Number of companies engaged in our programmes;
  • Programme Net Promoter Score (NPS);
  • Senior stakeholder NPS;
  • Financial performance;
  • Resourcing/utilisation metrics; and
  • Accuracy and completion of data records.

Responsibilities:

  • Coordinate teams to get projects off the ground and successfully delivered;
  • Engage with key team members across functions to drive effective project delivery;
  • Establish and roll out programme/project processes that are scalable and accommodating to a growing business’s needs;
  • Manage the external profile of the programme of activity, ensuring that stakeholders are consistently engaged with the purpose and vision;
  • Ensure consistent, accurate and prompt data collection/management; and
  • Track and report programme KPIs/management information.

About Form

At Form, we are a small team of practitioners, collaborators and mentors who equip and support creative leaders to build remarkable organisations through a range of leadership development and consultancy programmes.

We create environments where leaders and their organisations are transformed through groundbreaking content, unique experiences and inspirational environments.

We’re fortunate to work and partner with companies like Uniform, Crema, AJ&Smart, Fjord, Unilever, Ogilvy and HP.

Practicalities

  • Reporting to: The Client Director will report directly to the Strategy Director, but will work with the whole team across the business
  • Location: North West
  • Working Hours: Monday-Friday 30-40 hours per week
  • Contract Type: Permanent, full time

The package

  • Market rate salary
  • 3% employer pension contribution
  • Professional Development budget
  • A flexible work environment across two studios Liverpool and Manchester
  • Flexible working day
  • Regular team development
  • A unique chance to shape the culture and future of Form

Making your application

Please email us a copy of your up to date CV and a brief cover note / letter / video in any format you like that includes…

  1. A few interesting facts about yourself;
  2. Why you feel you would be brilliant at the job; and
  3. Your current salary / expectations.

Please email your application to helen@form.studio